Privacy Policy

1. Information We Collect

We collect information that helps Giftze provide accounts, wishlists, gifting flows, delivery coordination, payment status, and support.

• Account and profile details such as name, email, mobile number, birthday if shared, and profile information.
• Wishlist content, gift preferences, shared links, and related gifting activity.
• Delivery details provided by the recipient or needed to complete a gift order.
• Order, payment status, and support information related to a gifting request.
• Technical information such as device type, browser, IP address, app interactions, logs, and error data.
• Location or address information when you provide it or grant device permission.

2. How We Use Information

• Create and manage accounts, profiles, and wishlists.
• Process gifting flows, orders, support requests, and delivery coordination.
• Keep recipient delivery details hidden from the buyer while still enabling fulfilment.
• Improve reliability, security, fraud prevention, and product quality.
• Send service messages, support replies, and important account or order updates.

3. Recipient Address Privacy

Giftze is designed so buyers can send a gift without seeing the recipient's delivery address. Recipient delivery details may be used by Giftze, suppliers, or fulfilment partners only where needed to complete the gifting flow, delivery, support, fraud prevention, or legal obligations.

4. Wishlists and Shared Links

Wishlists may be private, shared, or public depending on user settings and sharing choices. If you share a profile or wishlist link, people with access to that link may be able to view the wishlist information shown on that page.

5. Payment Information

Giftze does not store payment card details on this website. Payment details are processed by payment providers. Giftze may receive payment status, transaction reference, and order-related information needed to manage the gifting flow.

6. When We Share Information

We may share limited information where needed to operate Giftze, complete a gift, or meet legal requirements.

• Suppliers or fulfilment partners when needed to prepare or deliver a gift.
• Payment providers when needed to process a transaction.
• Service providers that help operate hosting, support, analytics, communications, security, or infrastructure.
• Authorities, regulators, or professional advisers if required by law or needed to protect Giftze, users, or the public.

7. Location and Delivery Details

If you provide an address or grant location permission, we may use that information to check service availability, coordinate delivery, support an order, or improve the gifting experience. You can manage device location permissions in your device settings.

8. Cookies and Analytics

Giftze may use essential cookies, similar technologies, or analytics tools to keep the website working, understand performance, improve reliability, and protect the service. Browser settings may allow you to block or delete cookies, but some features may not work as expected.

9. Security and Retention

We use reasonable technical and organisational measures to protect personal information. No online service can guarantee absolute security. We keep information for as long as needed to provide Giftze, comply with legal obligations, resolve disputes, prevent fraud, and operate our business.

10. Your Choices

• You can update certain account details in the app.
• You can manage device permissions, including location permissions, from your device settings.
• You can request account deletion through the app or our account deletion form.
• You can contact Giftze to ask about access, correction, or deletion requests.

11. Children's Privacy

Giftze is not intended for children under 13. If we learn that we have collected information from a child in a way that is not permitted, we will take appropriate steps to delete it.

12. Updates to This Policy

We may update this policy as Giftze changes. When we make updates, we will revise the effective date and may provide notice through the website, app, or other appropriate channels.