Returns, Refunds & Delivery

At Giftze, we strive to make every gifting experience smooth and joyful. Please read our delivery and return policies to understand how orders, issues, and refunds are handled.

Delivery Policy

Delivery Areas

Giftze currently offers same-day delivery within Dubai on selected items. For other Emirates or international delivery, availability depends on the specific vendor and gift item.

Same-Day Delivery

Orders placed before 3:00 PM GST are eligible for same-day delivery in Dubai. Orders placed after that time will be delivered the following business day (Monday to Saturday).

Delivery Tracking

Customers receive real-time updates in the app once their order is confirmed, including tracking details and delivery notifications.

Return & Refund Policy

Can I return a gift?

Returns are possible only under specific conditions: the item arrived damaged, faulty, or significantly different from the description, and the customer reported the issue within 48 hours of receiving the gift.

Refund Options

If a return is approved, either a full refund will be issued to the original payment method, or Giftze credit may be offered for quicker reuse. Refunds may take up to 7 business days depending on the payment provider.

Non-Returnable Items

• Personalized or custom-made products
• Perishable items (such as food or flowers)
• Digital gift codes or experiences after activation

How to Request a Return or Refund

1. Open the Giftze App
2. Go to Orders > Help
3. Select the order and choose "Issue with Gift"
4. Upload photos if applicable and describe the problem
5. The support team will respond within 24 hours