Returns, Refunds & Delivery

Delivery Availability

Delivery availability depends on the supplier, gift item, and recipient location. Available delivery options, where applicable, are shown during the gifting flow or confirmed by Giftze support.

Delivery Timing and Updates

Delivery timing can vary by supplier, item type, recipient location, and operational conditions. Giftze may provide order or delivery updates in the app, by message, or through support where coordination is needed.

Recipient Address Privacy

Gifters do not see the recipient's delivery address. Giftze, suppliers, or fulfilment partners may use delivery details only where needed to complete the gift order, support the customer, prevent fraud, or meet legal obligations.

When a Return or Refund May Be Available

Because many gifts are time-sensitive, customized, perishable, or fulfilled by selected suppliers, returns and refunds are reviewed case by case. A return, replacement, refund, or credit may be considered when:

• An item arrives damaged or faulty.
• An item is significantly different from the description shown at the time of purchase.
• An order is cancelled because the item or delivery option is unavailable.
• Giftze or the supplier confirms another fulfilment issue that reasonably requires a remedy.

Please report order issues as soon as possible, ideally within 48 hours of receiving the gift, so the support team can review the case while details are still fresh.

Items That May Not Be Returnable

• Personalized or custom-made products.
• Perishable items such as food, flowers, or similar time-sensitive gifts.
• Experiences or digital items after booking, redemption, activation, or use.
• Items that cannot be returned for hygiene, safety, supplier, or legal reasons.

Refund Method and Timing

If a refund is approved, it may be issued to the original payment method or as Giftze credit where appropriate. Actual timing depends on the payment provider, bank, and review requirements.

How to Request Help

1. Open Giftze and check the relevant order if available.
2. Use in-app support where available, or contact Giftze through the support page.
3. Include the order details, a clear description of the issue, and photos if the item is damaged, faulty, or different from expected.
4. The support team will review the request and follow up with the available options.