Contact us
FREQUENTLY ASKED QUESTIONS
Giftze is a gifting platform that lets users create and share wishlists, send curated gifts, and enjoy a smart, seamless gifting experience—all via a mobile-first app.
We are proudly based in Dubai, United Arab Emirates.
Support is available Monday to Saturday, 9:00 AM – 8:00 PM GST.
Senders can view curated gift ideas or directly shop from a recipient’s shared wishlist, eliminating guesswork.
Receivers can build wishlists, approve gift suggestions, and get exactly what they want—no more unwanted gifts.
Everyone! From busy professionals and influencers to companies managing client gifts, Giftze is perfect for birthdays, weddings, baby showers, holidays, and more.
Yes! The app is designed to be simple and intuitive for all users, with guided steps and built-in support.
Yes! Influencers and privacy-focused users can receive gifts without revealing personal details.
Yes, same-day delivery is available in Dubai for select items.
Our Concierge Support can help you pick the perfect present—just message us via in-app chat.
Email us at [email protected]. We’re looking for premium partners who match our quality and delivery standards.
We welcome luxury goods, artisanal items, and experience-based gifts that make people smile.
Absolutely. We follow UAE Data Protection Law and never sell or share your information.
We offer refunds for faulty or canceled orders and aim to make the process simple and fair. Full details are available in our Delivery & Refund Policy.