INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Giftze?

Giftze is a gifting platform that lets users create and share wishlists, send curated gifts, and enjoy a smart, seamless gifting experience—all via a mobile-first app.

Where is Giftze based?

We are proudly based in Dubai, United Arab Emirates.

What are your working hours?

Support is available Monday to Saturday, 9:00 AM – 8:00 PM GST.

How does the app work for gift senders?

Senders can view curated gift ideas or directly shop from a recipient’s shared wishlist, eliminating guesswork.

How does the app work for gift receivers?

Receivers can build wishlists, approve gift suggestions, and get exactly what they want—no more unwanted gifts.

Who can use Giftze?

Everyone! From busy professionals and influencers to companies managing client gifts, Giftze is perfect for birthdays, weddings, baby showers, holidays, and more.

Can I use Giftze if I’m not tech-savvy?

Yes! The app is designed to be simple and intuitive for all users, with guided steps and built-in support.

Can I receive gifts without sharing my address?

Yes! Influencers and privacy-focused users can receive gifts without revealing personal details.

Does Giftze offer same-day delivery?

Yes, same-day delivery is available in Dubai for select items.

What if I need help choosing a gift?

Our Concierge Support can help you pick the perfect present—just message us via in-app chat.

I sell gifts—how can I partner with Giftze?

Email us at [email protected]. We’re looking for premium partners who match our quality and delivery standards.

What kind of products are accepted?

We welcome luxury goods, artisanal items, and experience-based gifts that make people smile.

Is my data safe with Giftze?

Absolutely. We follow UAE Data Protection Law and never sell or share your information.

What is your refund policy?

We offer refunds for faulty or canceled orders and aim to make the process simple and fair. Full details are available in our Delivery & Refund Policy.

We’re here to help

CONTACT US FOR ANY QUESTIONS