Effective Date: 15 – May – 2025

At Giftze, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Giftze mobile app and services (the “Platform”).

By using Giftze, you agree to this Privacy Policy. If you do not agree, please do not use the platform.

 

1. Information We Collect

We may collect the following types of information:

a. Account & Profile Information

  • Name, email, mobile number

  • Birthday (if you choose to share it)

  • Address (for delivery, if provided)

  • Wishlist content and preferences

b. Usage Data

  • Device information (model, OS version)

  • IP address

  • App interactions (pages visited, features used)

  • Log data for error reporting and improvements

c. Payment Information

  • We do not store payment card details. Payments are processed securely via our payment partners.

 

2. How We Use Your Information

We use your data to:

  • Provide and improve our gifting services

  • Facilitate deliveries and transactions

  • Customize your app experience (personalized suggestions)

  • Communicate with you (support, confirmations, updates)

  • Ensure security and detect fraud

 

3. Wishlist Privacy

You control your wishlist visibility:

  • Wishlists can be private, shared with selected users, or public (by your choice).

  • Only users you share your wishlist with can view it unless made public.

 

4. Data Sharing

We do not sell or rent your personal information. We may share limited data:

  • With delivery partners (name, address, contact for logistics)

  • With vendors (only what’s needed to fulfill your order)

  • With third-party service providers who help us operate the platform (e.g., analytics, cloud hosting) under strict confidentiality agreements

  • When required by law or to protect our rights

 

5. Data Protection & Security

  • All personal data is encrypted during transmission and stored securely.

  • We follow UAE Data Protection Law and industry best practices to safeguard your information.

 

6. Cookies & Analytics

We may use cookies or similar technologies to enhance app performance, track usage trends, and improve features.

You can disable cookies in your browser/app settings, but some features may not function properly.

 

7. Your Rights

You have the right to:

  • Access the data we hold about you

  • Correct or update your personal details

  • Request deletion of your account

  • Withdraw consent for data processing at any time

To exercise your rights, please contact us at:
📧 [email protected]

 

8. Children’s Privacy

Giftze is not intended for users under 13. We do not knowingly collect data from children. If we learn that data was collected without appropriate consent, we will delete it immediately.

 

9. Policy Updates

We may update this Privacy Policy from time to time.

  • Changes will be posted in the app or on our website.

  • Continued use of the app indicates acceptance of the updated policy.